Guest reviews on Airbnb can make or break your listing — and nothing tanks a 5-star rating faster than cleaning complaints.

Whether you manage one property or ten, cleanliness is the most common trigger for negative reviews.

We’ve cleaned and turned over dozens of short-term rentals across Denver, Aurora, and beyond. Here’s what guests complain about — and how we help prevent it.

👎 Common Cleaning Complaints in Airbnb Reviews

• ❌ Hair in the shower drain or on bedding
• ❌ Dust on ceiling fans or behind the headboard
• ❌ Trash left under the bed or in drawers
• ❌ Sticky counters or fridge residue
• ❌ “Weird smell” (often from pet dander or missed trash)

Real review excerpt: “The place looked okay, but it smelled stale, and I found a long black hair on the pillow. 3 stars.”

🧼 How We Prevent Cleaning-Related Reviews

Our Airbnb turnover cleanings go beyond basic dusting. We follow a detailed checklist built from actual review failures:

• ✔️ Hair checks on all linens, pillows, and drains
• ✔️ Fresh linens & towel restock (folded to photo-ready standards)
• ✔️ Crumb/dust check under beds, couches, and nightstands
• ✔️ Scent-neutralizing spray (no heavy perfumes!)
• ✔️ Guest-facing items (remotes, light switches, fridge handles) disinfected

We even send hosts photo updates if anything looks off or damaged.

📉 The Real Cost of One Bad Review

Most Airbnb listings in Colorado rely on high booking rates during ski season, summer travel, or events like Red Rocks shows or Broncos games.

One 3-star review can:

• 💸 Drop your average rating below 4.7
• 💸 Disqualify your listing from Superhost status
• 💸 Cost you hundreds in lost bookings per month

A cleaning complaint is the easiest one to prevent — and the hardest one to defend once it’s posted.

Cleaning for Reviews, Not Just Cleanliness

We clean for the camera, for the walkthrough, and for the guest’s peace of mind. That’s how you earn 5 stars every time.