You book a big-name cleaning company online. The price seems fair, reviews look glowing, and the booking process is smooth. But when your cleaner cancels last minute or leaves your place half-done, the response from the platform is predictable:

“We’re just the platform. The cleaners are independent.”

This isn't a rare exception. It's part of the business model. Platforms like Handy, Homeaglow, and others use legal fine print and vague customer service scripts to **shift responsibility** and avoid accountability.

How the “Marketplace Model” Shields Big Platforms

These national companies operate as *marketplaces*, connecting you with independent cleaners but they don’t directly employ them. That means:

• They don’t train or supervise the cleaner
• They aren’t responsible for quality control
• They use this structure to deny responsibility when things go wrong

This model is profitable, but it often leaves customers without recourse when services fall short.

📉 Real Complaints, Real Consequences

We hear stories in the Denver Metro area regularly:

• “The cleaner didn’t show and I couldn’t reach anyone for help.”
• “I was billed even after canceling and got no response.”
• “I filed a complaint and was told ‘the cleaner is responsible.’”

According to WBEZ reporting, these issues have persisted for years — including misleading subscription practices, unclear cancellation terms, and lack of human support.

What the Terms of Service Really Say

National brands often bury important details in the fine print. You'll find phrases like:

• “We do not guarantee any service or service provider.”
• “Your agreement is with the contractor, not the platform.”
• “No refunds provided for dissatisfaction.”

Despite websites filled with “trusted pro” language, these legal terms offer **zero protection** when services fall short.

Why Trusted Choice Cleaning Does It Differently

We're not a platform. We're a **local company** with vetted employees, hands-on training, and direct accountability. When you hire us, you're dealing with a team that:

• Personally manages your booking, service, and follow-up
• Offers clear pricing and transparent policies
• Guarantees satisfaction and actually honors it

That’s why Trusted Choice Cleaning was voted a 2025 Nextdoor Neighborhood Fave and why hundreds of renters and homeowners across Aurora, Denver, and Parker trust us for honest service.

Platform vs. Pro: What’s the Real Difference?

Skip the Fine Print. Book Real Cleaners, Locally.

We don’t hide behind apps, bots, or vague policies. We show up, clean thoroughly, and support you every step of the way — just how local cleaning should be.