From Aurora to downtown Denver, families and renters are hunting for affordable cleaning services. But as more national chains and app-based platforms roll into Colorado, we’re seeing a rise in customer complaints tied to fine print tricks and misleading promotions.

Whether it’s the $19/hour app cleaners or the national brands like Merry Maids, Molly Maid, and Homeaglow, the reality behind the glossy marketing often disappoints. This blog breaks down the risks and teaches you how to spot a red flag before you book.

1. The Hourly Rate Bait-and-Switch

That “$19/hour” cleaning ad sounds great — until you realize the rate only applies if:

• You enroll in a recurring plan
• You book a 3–4 hour minimum
• You supply your own products

Many platforms, especially newer gig-based apps, don’t include travel, equipment, or any guarantee of quality. By the time the cleaner arrives, your $19/hour clean is already over $100 in hidden costs.

2. Hidden Subscriptions That Keep Billing You

Platforms like Homeaglow have been publicly criticized for locking users into monthly memberships often without clear consent. Some users report being charged $49–$59 per month, even when no cleaning was received.

Canceling? It’s rarely easy. Early termination fees between $150–$210 are reported frequently. In some cases, users only discover the ongoing billing when they check their bank statements weeks later.

3. Support That Disappears When You Need It

Even brands like Molly Maid and Merry Maids have reviews that highlight unresponsive support teams. If something goes wrong like a no-show, poor quality clean, or overcharge you may find yourself emailing into a void.

Worse, some companies don’t provide any direct contact number, pushing customers toward email-only support with multi-day delays.

4. Local Companies Don’t Play Games With Pricing

At Trusted Choice Cleaning, we’ve built our business by offering:

• Flat-rate pricing no subscription, no surprise fees
• Transparent quotes with our Cost Calculator
• Responsive support via text, phone, or email
• Real, background-checked cleaners who show up on time

Our clients aren’t just booking a cleaning — they’re building a relationship with a reliable local business. We’re proud to be named a 2025 Nextdoor Neighborhood Fave in Aurora and the Denver Metro Area.

5. Questions to Ask Before You Book

• Is this a one-time clean or will I be enrolled in a plan?
• What’s the full cost — including add-ons, fees, or travel?
• Who do I call if I have a problem or need to reschedule?

If the answers aren’t clear, move on. There are better, safer options.

Skip the Fine Print. Book Cleaning You Can Trust.

At Trusted Choice Cleaning, we believe honest work deserves honest pricing. No games, no gimmicks, just quality results from a local team that shows up and delivers.